NO RIVAL
Your Partner in Italy
The only certified Lightspeed System Integrator in Italy, delivering end-to-end ePOS solutions, technical services, and operational support for HoReCa chains and multi-location businesses.
Executive Summary
The local extension of Lightspeed in Italy
NO RIVAL is the only Italian certified Lightspeed partner, born to bring advanced EPOS solutions, technical services, and dedicated operational support to the HoReCa world and multi-location chains. We offer implementation, integration, training, and end-to-end support on Lightspeed (K-Series and other versions), supporting chains, multi-brand businesses, and clients with scalability and complexity requirements.
Our value proposition is simple: be the local extension of Lightspeed in Italy, reduce technological complexity for operators, and guarantee stable go-live and long-term operations (brand & growth enablement).
Who is NO RIVAL
Mission & Identity
Our Mission
Transform the ordinary into the extraordinary, through bespoke ePOS, clear processes, and continuous operational support. We are "NO RIVAL": people who collaborate, share know-how, and solve problems.
Our Positioning
The only System Integrator / certified Lightspeed reseller in Italy; focus on catering, chains, and hospitality. We operate as a technical and commercial partner for clients who want to scale and digitalise operations.
Target Clients
Multi-Location Chains
Chains and multi-location groups (from 2–3 locations upwards).
Advanced Technology Brands
Brands with advanced technology requirements (inventory management, KDS, online orders, integrations with delivery/aggregators).
Integrated Service Clients
Clients requiring integrated service: till, payments, fiscal compliance, network, and operational support.
Boutique Hotels
Boutique hotels with integrated PMS systems requiring complex synchronization between property management, payments, and charge-to-room functionality.
Roadmap: From 2026, a more streamlined proposition is also planned for micro/small businesses (fiscalised and simple solution).
What We Offer
ePOS Solution & Integration
Complete implementation of Lightspeed (menu configuration, devices, K-Series integrations). We provide the entire journey: analysis, design, go-live, and follow-up.
Support & SLA
We offer dedicated support packages (e.g., Lightspeed K-Series Email Support with 24/48h SLA; support plans for 1–5 locations with extended hours). Services include go-live assistance, fiscal printer configuration, ticketing, and interventions for blocking ePOS errors.
Network & Infrastructure
Technical SOPs for dedicated network configuration. We provide guidelines and support even when IT is managed by third parties to avoid IP conflicts, latency, and disconnections.
Training & Onboarding
Training programmes for staff and know-how transfer so that the client gains operational autonomy; when required, we remain the operational and technical support in the field.
Fiscal Services & Hardware
Support for fiscal printer configuration and compliance; supply/management of terminals, routers, and EPOS devices (configured according to NO RIVAL standards). Deployment documentation and standard credentials for ease of management.
Partnership Model
How We Work with Partners
01
We Are the Client's "Face"
NO RIVAL manages the operational relationship with clients (onboarding, first-level support, ticketing), but maintains transparency on who delivers specific services (e.g., payment provider). This means the client doesn't have to deal with complex organisations: we provide them with a complete solution and a single point of contact.
02
Dedicated Partner Channel
For each partner (e.g., payment provider, reseller) we activate a direct channel: we route requests and handle most cases independently; for advanced cases, we activate the provider/supplier. This accelerates resolutions and maintains clarity for the client.
03
Collaboration with Lightspeed HQ
We work directly with Lightspeed headquarters (certification and shared processes), and we are able to represent solutions for the entire Italian ecosystem.
Why Work with NO RIVAL
The Competitive "Plus"
Exclusive Lightspeed Expertise in Italy
Certified experience and direct partnership with Lightspeed (positioning in the Italian market).
End-to-End Delivery
From network analysis and fiscal compliance to go-live and operational support. Consolidated SOPs and playbooks to guarantee stable installations.
Structured & Scalable Support
SLA plans, dedicated ticketing, and capacity to support multi-location roll-outs. We have defined specific support offerings with SLAs designed for the K-Series environment.
Customer-First Approach
We are the client's face, we provide training and technology transfer to make them autonomous, reducing the operational burden on the partner.
Operational Documentation & Standards
SOPs and templates that reduce technical risks and accelerate time-to-value.
Numbers & Capacity
Current State
NO RIVAL manages multi-location clients and already has experience with hundreds of Lightspeed businesses in Italy; our activity is designed to scale even on multi-location roll-outs and to support international partners who want to enter the Italian market.
220
Clients
Operational estimate for resource dimensioning
600
Locations
Support capacity planning
Operational example: We have designed processes and dimensioned teams thinking of scenarios with ~220 clients and ~600 locations (operational estimate for dimensioning resources and support).
Operational Process
From Contact to Go-Live (Concrete Steps)
Briefing & Requirement Gathering
Collection of functional requirements, integrations, and fiscal/IT parameters.
Proposal & Design
Technical solution, quotation, hardware selection, training plan.
Technical Onboarding
Dedicated network configuration, devices, payment and fiscal integrations. Documentation and SOPs available.
Training & Go-Live
Operational training + go-live support.
Post-Go-Live Support
Dedicated ticketing, SLA, on-site interventions when necessary; direct escalation to Lightspeed or third-party providers.
How to Work with NO RIVAL
Requirement Sharing / NDA
To accelerate integrations or commercial evaluations, we can sign an NDA (DocuSign) and share commercial and technical details.
Sending Requirements
Lists of required information (rev-share model, API integration type, contractual conditions towards end clients, support channels).
Technical Integration Alignment
Technical table with Lightspeed HQ (if required), test environment, and development sprint.
Commercial Plan
Definition of rev-share, bundle offers (EPOS + payments + service).
Let's Build Together
Contacts & Operational Reference
NO RIVAL is designed to be the operational and technical partner that allows Lightspeed and market partners to have a robust Italian presence: certification, SOPs, operational team, and support model designed for chains and multi-location businesses.
Ready to accelerate your onboarding, ensure operational security, and leverage our multi-location capacity? Let's advance towards NDA and a technical table.
Get in Touch